PRIVACY POLICY

Last Updated May 24, 2018:

 

Our Commitment to Privacy

We at SARAHENNA value our customers and respect your privacy. This privacy policy describes the personal information we collect about you, why we collect it, how we use and protect it, and when we share it with third parties (never!). Our policy also describes the choices you can make about how we collect and use your information. By providing your personal information to SARAHENNA, you are consenting to the manner in which we collect, use, disclose, protect and otherwise manage that information.

If our information practices change, we will post an updated version of the policy on our website. You can tell if the policy has changed by checking the “Last Updated” date that appears above and that will be the date on which the new policy becomes effective. The new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent. Your continued use of our website constitutes your consent to be bound by the revised policy.

You may exercise your choices about how we collect and use your information consistent with this policy at any time. If you have any questions about our privacy policy, please contact us as described in the section below entitled, "How do I contact you?"

PERSONAL INFORMATION

What kind of personal information does SARAHENNA collect?

We may collect personal information from you, such as your name, email address, postal address, phone number, or credit card number when you visit our website or one of our stores, place an order online or by phone, save your information with us online (such as your customer account), contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone and in our stores.

How does SARAHENNA use my personal information?

We may use your personal information in the following ways:

  • To process and fulfill your order, including sending you emails to confirm your order status and shipment

  • To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications

  • To administer and fulfill our contests and other promotions

  • To help us address problems with and improve our site design, products and services

  • To enhance your shopping experience in our stores, through our catalog or online

  • To analyze trends and statistics

  • To protect the security or integrity of our website and our business

  • To contact you if necessary

Does SARAHENNA share my personal information?

We may share your personal information in the following ways:

  • We may share your information with our service providers who manage our customer information and perform services on our behalf, such as our payment processing services (PayPal and Stripe), sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.

  • We may share your information to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of SARAHENNA.

In the unlikely event of a sale or merger of SARAHENNA, our customers' personal information and other information we have collected as described in this policy may be among the transferred business assets.

How do I access or change my personal information?

You can review and change certain personal information related to your use of our online website (such as your name and contact information). To access your information on our website, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.

You can also ask us to update your personal information by contacting us as described in the section below entitled, "How do I contact you?" Please note that any request to update your personal information may take up to 10 days for your email request and 2-3 weeks for your postal mail request.

How do I make choices about receiving promotional communications?

SARAHENNA wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, the easiest way is to click the “Unsubscribe” link at the bottom of the email we sent you.

You can also let us know by contacting us as described in the section below entitled, "How do I contact you?" If so, please be sure to include your full name and the email address you used when you registered with or made a purchase from SARAHENNA. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your email request and 2-3 weeks to process your postal mail request, during which period you may continue to receive communications from SARAHENNA. If you change your mind, you can start receiving promotional communications from us again by subscribing to our newsletter via our website, or by contacting us as described in the section below entitled, "How do I contact you?"

Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

How does SARAHENNA protect kids' privacy?

SARAHENNA is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request or collect personal information online from anyone under the age of 13 without prior verifiable parental consent. Our website is a general audience site and is not targeted to or intended for use by children. If you are a parent and believe we may have inadvertently collected such information from your child, please notify us immediately by sending an e-mail to info@sarahenna.com.

OTHER INFORMATION

Other Information We Collect

“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as browser information, information collected through cookies, pixel tags and other technologies, demographic information and other information provided by you or aggregated information.

How Does SARAHENNA Collect Other Information?

We may collect Other Information through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system version and Internet browser type and version. We use this information to ensure that our website functions properly.

When you visit the SARAHENNA website, we collect information to improve the content of our website for marketing and promotional purposes. Each time you visit our website, our web server automatically recognizes your IP address, monitor resolution and what type of browser you are using. We collect the e-mail addresses of those who communicate with us via e-mail, and collect customer information gathered in the course of joining our online member base and/or processing sales transactions.

How does SARAHENNA use cookies?

Via our e-commerce vendor, we use "cookies," which are small data files that are stored on your computer’s hard drive when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience.

For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders, and monitor and maintain information about your use of our website.

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you set your browser not to accept cookies, then please call us at the number listed in the section below entitled "How do I contact you?" to place your order.

IMPORTANT INFORMATION

What is "phishing"?

"Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information such as your user name or password, do not respond. We will never request your password, user name, credit card information through email.

What about links to other websites?

For your convenience and information, our website may contain links to other sites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through our website.

How do I know my personal information is secure?

We take precautions, including the use of encryption technologies and authentication tools, to protect the security of your personal information and to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

If for any reason you cannot access the secure server, or if you're not comfortable shopping online at our website, please feel free to place your order with us by telephone at the number listed in the section below entitled "How do I contact you?"

Some browsers and firewalls do not permit communication through secure servers. In that case, you will be unable to connect to our server so you will not have to worry about mistakenly placing an order through an unsecured connection. If you can't access the server, you can place your order by calling the number listed in the section below entitled "How do I contact you?"

How do I contact you?

For questions about our privacy policy, to make choices about receiving promotional communications, to update your personal information, or to place an order, you can contact SARAHENNA by email, phone, or postal mail:

SARAHENNA LLC
P.O. Box 2203
Woodinville, WA 98072-2203

info@sarahenna.com
425-208-9542